Terms of Service

Effective Date: April 1, 2026

Please read these Terms of Service (“Terms,” “Terms of Service,” or “Agreement”) carefully before using the website supertechs.ca (“Website”) or engaging any services provided by Supertechs AI (“Company,” “we,” “us,” or “our”). By accessing or using our Website and/or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these Terms, you must not access or use the Website or Services.

1. Overview of Services

Supertechs AI provides artificial intelligence automation, robotic process automation (RPA), lead generation, SEO automation, and related consulting and implementation services (“Services”). Our Services include but are not limited to workflow analysis and automation audits, design and development of custom automation systems, deployment and integration of AI and RPA solutions, ongoing monitoring, optimization, and support, and consulting on automation strategy and tool selection.

Company reserves the right to refuse the Services to anyone, for any reason, at any time. We also reserve the right to modify or discontinue any part of the Services at any time, with or without notice.

2. Acceptance of Terms

By signing up for, accessing, or using any of our Services, you agree to be bound by these Terms of Service, including any additional terms, conditions, policies, and disclaimers referenced herein or available by hyperlink. These Terms apply to all users of the Website and Services, including without limitation browsers, clients, vendors, and contributors of content.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept this Agreement and must not use the Services.

3. Service Engagement and Proposals

All engagements with Supertechs AI begin with a discovery or audit phase. Following the initial consultation, we will provide a written proposal or statement of work (“SOW”) outlining the project scope, deliverables, timeline, and pricing. Work will commence only upon your written acceptance of the proposal or SOW and, where applicable, receipt of the agreed-upon deposit or payment.

Any changes to the agreed scope of work must be documented in writing and may result in adjustments to pricing and timelines. We will communicate any such changes to you before proceeding.

4. Payment Terms

All fees for Services are outlined in the applicable proposal or SOW. Unless otherwise agreed upon in writing, the following payment terms apply:

• A deposit may be required before work commences, as specified in the proposal.
• Invoices are due within fifteen (15) days of the invoice date unless otherwise specified.
• All fees are quoted and payable in Canadian dollars (CAD) unless otherwise stated.
• All fees are exclusive of applicable federal, provincial, or other governmental taxes, including GST/HST. Such taxes will be added to invoices where required by law.
• In the event a payment is not received by the due date, a late fee of one and a half percent (1.5%) per month may be assessed on overdue amounts.
• Company reserves the right to suspend or terminate Services if payment is not received within thirty (30) days of the due date.

We accept payment via credit card, bank transfer, and electronic funds transfer (EFT). Payment information is processed securely through PCI-compliant third-party payment processors.

5. Intellectual Property Rights

a. Company Property

All right, title, and interest in the Website, including without limitation any modifications, enhancements, updates, proprietary tools, frameworks, methodologies, templates, and pre-existing code used in the delivery of Services, remain the exclusive property of Supertechs AI. Nothing in these Terms transfers ownership of Company intellectual property to you.

b. Client Deliverables

Upon full payment of all fees, ownership of the custom deliverables created specifically for you as part of an engagement (including custom automation workflows, scripts, and configurations) will transfer to you, unless otherwise specified in the SOW. You will receive complete documentation and access credentials for all deliverables.

c. Third-Party Tools

Our Services may incorporate third-party tools, platforms, and software (such as n8n, Make, Zapier, OpenAI, or similar). Your use of such third-party tools is subject to the respective terms and conditions and licensing agreements of those providers. We are not responsible for the availability, functionality, or terms of any third-party tools.

6. Client Responsibilities

To enable us to deliver the Services effectively, you agree to provide timely access to the information, systems, accounts, and resources necessary for us to perform the Services, designate an authorized point of contact who has the authority to make decisions and provide approvals on your behalf, respond to requests for feedback, approvals, and information within a reasonable timeframe, and ensure that any data, content, or materials you provide to us do not infringe on the intellectual property rights of any third party.

Delays caused by your failure to fulfill these responsibilities may result in revised timelines and, where applicable, additional fees.

7. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services (“Confidential Information”), including but not limited to business processes, data, technical information, financial records, customer lists, and trade secrets. Neither party shall disclose, publish, or use Confidential Information for any purpose other than the performance of obligations under this Agreement, except with the prior written consent of the disclosing party or as required by law.

This confidentiality obligation shall survive the termination or expiration of this Agreement for a period of two (2) years.

8. Data Protection and Privacy

We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy legislation. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

You acknowledge and agree that in the course of providing the Services, we may have access to your business data, customer data, or other sensitive information. We will handle such data with the same level of care and security as we apply to our own confidential information, and in compliance with all applicable data protection laws.

9. Warranties and Disclaimer

We warrant that the Services will be performed in a professional and workmanlike manner consistent with generally accepted industry standards. If any Services do not conform to this warranty, we will, at our option, re-perform the non-conforming Services at no additional cost to you, provided you notify us in writing within thirty (30) days of delivery.

EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR SPECIFIC EXPECTATIONS, THAT RESULTS WILL BE ACHIEVED WITHIN ANY PARTICULAR TIMEFRAME, OR THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUPERTECHS AI, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Supertechs AI and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Website or Services, your violation of these Terms of Service, your violation of any applicable law or regulation, your infringement of any intellectual property or other right of any person or entity, or any data or content you provide to us in connection with the Services.

This indemnification obligation shall survive the termination or expiration of this Agreement.

12. Termination

Either party may terminate an engagement by providing thirty (30) days written notice to the other party. Upon termination, you are responsible for payment for all Services performed up to the effective date of termination, we will deliver all completed and in-progress deliverables to you, and any pre-paid fees for Services not yet rendered will be refunded on a pro-rata basis.

Company may terminate or suspend access to the Website or Services immediately, without prior notice, if you breach any material term of this Agreement. Termination shall not affect any rights or obligations that have accrued prior to the effective date of termination.

13. Communications

You consent to receive communications from Supertechs AI concerning the Services electronically through the email address you have provided to us. You may also receive communications by telephone or other messaging channels as necessary for the performance of the Services. You may change your contact preferences by notifying us at hello@supertechs.ca.

14. Third-Party Links and Tools

Our Website and Services may contain links to or integrations with third-party websites, tools, or services. We do not review or endorse the content, privacy policies, or practices of any third-party sites or tools, and are not responsible for their content or functionality. You acknowledge and agree that Company provides access to such tools “as is” without any warranties, representations, or conditions of any kind. We strongly recommend that you review the terms of use and privacy policies of any third-party services before providing data to them.

15. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under this Agreement to the extent that such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, labor disputes, power failures, internet or telecommunications failures, or cyberattacks.

16. Governing Law and Dispute Resolution

These Terms of Service and any disputes arising out of or related to them shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ontario, Canada, and the parties consent to the jurisdiction of such courts.

17. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any applicable proposals or SOWs, constitute the entire agreement between you and Supertechs AI with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

19. Changes to These Terms

Company reserves the right to modify or update these Terms of Service at any time. We will notify you of material changes by updating the “Effective Date” at the top of this page and, where appropriate, by sending an email notification. Your continued use of the Website or Services after any modifications constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

20. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Supertechs AI
Email: hello@supertechs.ca
Website: supertechs.ca
Location: Ontario, Canada